Responsible Gaming
at kb22

1 Our Commitment to Responsible Gaming

kb22 is committed to providing a safe, fair, and entertaining online gaming environment for all players in Bangladesh. We recognise that while the vast majority of our players enjoy gambling as a leisure activity without any negative consequences, a small number of individuals may develop difficulties managing their gambling behaviour. Our responsible gaming programme exists to support all players — both those who simply want additional tools to stay in control, and those who need meaningful help with problem gambling.

Responsible gaming at kb22 is not an afterthought — it is built into the foundation of our platform. From our age verification checks at registration, to the suite of player-control tools available in every account, to our dedicated support team trained to identify and assist players showing signs of gambling harm, kb22 approaches player protection as a core business obligation.

We do not want your money at the expense of your wellbeing. If gambling is no longer fun, we want you to stop — and we will give you every tool and resource we have to make that possible. Our platform is designed so that responsible gaming controls are always easy to find, quick to activate, and impossible to circumvent once set.

What Is Responsible Gaming?

Responsible gaming means maintaining a healthy, balanced relationship with gambling. It means gambling for entertainment, with money you can afford to lose, within time limits you have set for yourself, and stopping when it stops being fun. kb22 provides the following principles as a framework for responsible play:

• Gamble only with money you can afford to lose — never use money set aside for rent, bills, food, or family needs.
• Set a budget before you start playing and stick to it regardless of whether you are winning or losing.
• Treat gambling as entertainment, not as a way to make money or to recover losses.
• Take regular breaks — step away from the screen and do not chase losses.
• Never gamble when you are stressed, upset, tired, or under the influence of alcohol or substances.
• Keep gambling in perspective — it should be one small part of a balanced leisure life, not its centrepiece.

2 18+ Age Restriction Policy

kb22 has a strict zero-tolerance policy towards underage gambling. The minimum age to use the kb22 platform in Bangladesh is 18 years. This policy applies to all activities on kb22.club including free-play games, sports betting, live casino, slots, poker, and Dragon Gate.

Age Verification at Registration

When you create a kb22 account, you are required to confirm that you are 18 years of age or older. This is a mandatory declaration and forms part of your agreement to our Terms and Conditions. In addition to this self-declaration, kb22 carries out Know Your Customer (KYC) identity verification checks on all accounts. These checks include verifying your date of birth against a government-issued identity document such as your Bangladesh National Identity Card (NID) or passport.

KYC Document Requirements

To complete age and identity verification, kb22 may request one or more of the following documents:

• Bangladesh National Identity Card (NID) — front and back
• Valid passport — photo page
• Government-issued driving licence (where applicable)
• Birth certificate (in conjunction with another photo ID)

Until age verification is completed, kb22 may place restrictions on deposits, withdrawals, or gameplay. Accounts where the player cannot be verified as 18 or older will be permanently closed and any funds returned in accordance with our Terms and Conditions.

Protecting Minors

If you share a device or household with anyone under the age of 18, kb22 strongly recommends that you use parental control software to restrict access to gambling websites. You should also ensure your kb22 account credentials are never accessible to minors. Never share your username, password, or bKash/Nagad/Rocket account details with anyone.

3 Responsible Gaming Tools

Every kb22 account comes equipped with a full suite of responsible gaming controls. These tools are accessible at any time from your account settings panel. There is no fee or waiting period for activating any protective tool — reductions and restrictions take effect immediately.

Deposit Limits

You can set a maximum deposit amount for any rolling daily, weekly, or monthly period. For example, you might set a weekly deposit limit of ৳5,000, meaning kb22 will decline any deposit request that would cause your total deposits in the current 7-day window to exceed that amount. Deposit limits can be reduced immediately at any time. If you wish to increase a deposit limit, a mandatory 24-hour cooling-off period applies before the increase takes effect — this gives you time to reconsider before more funds become accessible.

Wagering and Loss Limits

In addition to deposit controls, kb22 allows you to set maximum wagering limits (how much you can stake per bet or per session) and maximum loss limits (the total amount you are willing to lose in a given period). These are independent controls that can be used together for the most comprehensive budget management.

Session Time Limits and Reality Checks

Session time limits allow you to cap the duration of any single gaming session. Once your defined session length is reached, kb22 will display a full-screen notification and, if you have selected automatic logout, will terminate your session. Reality checks are less intrusive — they pop up at regular intervals (every 30, 60, or 90 minutes, per your selection) to show you your current session duration and net wagering result, prompting a brief moment of reflection.

Time-Out Periods

Time-outs are short-term account suspensions for players who want a brief break from gambling. Available time-out periods are 24 hours, 48 hours, 7 days, and 30 days. During a time-out your account is fully suspended — you cannot log in, place bets, or make deposits. Existing withdrawal requests in progress will continue to be processed. A time-out cannot be cancelled early; it must run its full duration.

4 Self-Exclusion and Account Closure

Self-exclusion is a formal, binding agreement between you and kb22 that prevents you from accessing your account for a defined period or permanently. Unlike a time-out (which is designed for short breaks), self-exclusion is intended for players who believe they have a problem with gambling and need a serious, sustained break from all gambling activity.

Self-Exclusion Periods

kb22 offers the following self-exclusion durations:

• 3 months — a meaningful break for players who want to step back and reassess their gambling habits.
• 6 months — a longer break recommended for players experiencing moderate signs of problem gambling.
• 12 months — a full-year exclusion for players who feel gambling is significantly affecting their life.
• Permanent exclusion — a lifetime ban from the kb22 platform, for players who wish to stop gambling permanently. This cannot be reversed.

What Happens During Self-Exclusion

During your self-exclusion period, kb22 will take the following steps:

• Your account will be immediately suspended and you will be logged out of all active sessions.
• You will not be able to log in, deposit, place bets, or access any games on kb22.club.
• All marketing communications from kb22 will be immediately suppressed for your account.
• Any pending withdrawal requests at the time of self-exclusion will be processed and paid out to you.
• Your account balance will be preserved (or returned to you on request) and will be available when your exclusion period ends — except in the case of permanent exclusion, where the account is closed.

How to Apply for Self-Exclusion

1. 1Contact kb22 support at [email protected] with the subject line "Self-Exclusion Request".
2. 2State clearly the duration of self-exclusion you are requesting (3 months, 6 months, 12 months, or permanent).
3. 3Provide your registered account username and the email address on your kb22 account so we can identify your account immediately.
4. 4Our support team will confirm receipt of your request and activate the self-exclusion on your account. You will receive a confirmation email once it is in place.
5. 5We will process any outstanding withdrawal balance and suppress all future marketing communications for the duration of your exclusion.

5 Recognising Problem Gambling

Problem gambling — sometimes called gambling disorder — is a recognised condition in which a person's gambling behaviour causes significant harm to themselves, their family, or their finances. It can affect anyone, regardless of age, background, income, or experience with gambling. The first step to addressing problem gambling is recognising its signs.

Warning Signs to Watch For

The following behaviours may indicate that gambling is becoming a problem. If you recognise several of these in yourself, we strongly encourage you to use kb22's self-exclusion tools and to reach out to a support organisation:

A Simple Self-Assessment

Ask yourself the following questions honestly. If you answer "yes" to two or more, it may be time to take a break and seek support:

• Have I ever spent more on gambling than I could afford to lose?
• Have I ever lied to someone close to me about my gambling?
• Has gambling ever caused me to neglect my work, family, or health?
• Have I ever tried to win back money I lost — and ended up losing more?
• Do I feel a strong urge to gamble when I am stressed or unhappy?
• Have I ever considered or attempted to stop gambling but found I could not?

6 Protecting Vulnerable Players

kb22 takes a proactive approach to identifying and supporting players who may be vulnerable. Our platform uses behavioural analytics to monitor for indicators of problem gambling — such as unusually rapid increases in deposit frequency, extended session lengths, patterns of chasing losses, or sudden large deposit spikes following a series of losses.

How kb22 Monitors Player Behaviour

Our responsible gaming monitoring system flags accounts that display combinations of the following indicators:

• Significant increase in deposit frequency or average deposit amount over a short period
• Extended continuous gaming sessions without breaks
• Repeated deposits immediately following large losses
• Multiple failed attempts to withdraw funds followed by redepositing
• Rapid switching between game types in short succession
• Unusual activity patterns outside of normal playing hours

When our system flags an account, a member of our responsible gaming team will review the account history and may reach out to the player directly via email to check in and offer support. This outreach is voluntary and supportive in nature — we are not penalising players, we are looking out for them.

Interaction Policies

kb22 customer support staff are trained to recognise verbal and written indicators of gambling distress. If a player contacts our support team and expresses concern about their gambling behaviour, or if a support agent identifies distress signals in a conversation, our team is trained to:

• Listen empathetically and without judgement
• Provide clear information about all available responsible gaming tools
• Offer to activate deposit limits, time-out, or self-exclusion immediately on the player's behalf
• Share details of professional support organisations that offer free, confidential help
• Escalate to our senior responsible gaming team if necessary

Protecting Your Account from Others

kb22 accounts are personal and must not be shared with or used by any other person. If you believe someone else has access to your account and may be gambling on your behalf without your knowledge, contact our support team immediately. We will secure your account, review recent activity, and take appropriate action. This is particularly important in households where a family member may be struggling with problem gambling.

7 Support Resources and Help

You do not have to face gambling problems alone. A range of professional organisations offer free, confidential support for people affected by problem gambling — whether you are the player, a family member, or a friend. kb22 encourages any player who is struggling to reach out to one of the following types of support resources available to people in Bangladesh and internationally.

Types of Support Available

Recommended Steps If You Need Help Now

1. 1Stop playing immediately. Close your browser or app.
2. 2Contact kb22 support at [email protected] to activate self-exclusion — this prevents you from returning to the platform while you seek help.
3. 3Reach out to a trusted friend, family member, or counsellor. You do not have to handle this alone.
4. 4Contact a professional support organisation for free, confidential guidance.
5. 5If gambling has created serious financial difficulties, seek financial counselling alongside emotional support — both dimensions of recovery matter.

8 Contact kb22 for Help

If you have any questions about responsible gaming at kb22, need help activating a protective tool, want to request self-exclusion, or simply need to talk to someone about your gambling, our support team is here to help. All responsible gaming enquiries are handled with complete confidentiality and without judgement.

How to Reach Us

The best way to contact our responsible gaming team is by email. Send your message to [email protected] with the subject line "Responsible Gaming" or "Self-Exclusion Request". Our team will acknowledge your message promptly and a responsible gaming specialist will follow up within one business day.

What to Include in Your Message

• Your kb22 account username or registered email address
• A brief description of your concern or the tool you wish to activate
• Your preferred self-exclusion duration if applicable (3 months, 6 months, 12 months, or permanent)
• Any other information you feel is relevant

Response Times

kb22 treats responsible gaming requests as high priority. Self-exclusion and time-out requests are actioned within one hour during standard business hours (Bangladesh Standard Time, UTC+6). Deposit and loss limit requests take effect immediately upon activation in your account settings, or within minutes if applied by our support team on your behalf.

Feedback on Our Responsible Gaming Programme

kb22 is continuously improving its responsible gaming tools and procedures. If you have suggestions for how we can better protect players, or if you feel that our responsible gaming programme has helped you, we welcome your feedback at [email protected]. Your input directly shapes how we develop our player protection systems.